Can't request reports?
There are 3 main reasons why this can happen. The first one is because your profile was not configured correctly, the second one is because your contract expired and the third one is because you do not have the overconsumption option activated.
Next steps:
If it is a configuration issue, please open a ticket through this link: https://www.cialdnb.com/es/atencion-cliente/
If it is a contract issue, please contact your business consultant.